These General Terms and Conditions of Use (GTC) are intended to provide you with information about us and the nature of the services we offer, including – the specifics of the provision of such services through means of distance communication, namely – the Internet.

The website (hereinafter referred to as „Website”) is maintained by Plant Zuza EOOD, a limited liability company incorporated and existing under the laws of the Republic of Bulgaria, registered in the Commercial Register and Register of Non-Profit Legal Persons with UIC 206296978, with a seat and a registered address in the city of Sofia 1000, 30 William Gladstone Str., floor 2, engaged in retail trade in goods through the web store “ForcaFemina“.

As a potential customer and user of our services, you have the right of access to the information below, so that you can make an informed decision about the use of the services provided by us.

We hereby inform you that the use of the Website will be considered as acceptance of these GTC. The use of the Website provides the possibility of personalised or non-personalised access, and we would like to inform you that every time you access the Website, we collect information about your browser and electronic device, your location, the accessed content of the Website and other facts regarding your user behavior – for more information in this regard, please see Confidentiality and Privacy Section belwo.

Thank you for visiting us. We hope that your next step will be aimed at the use of the goods we offer, and the services provided through the Website.

Services provided by us through the Website

Web Store

The Website is an e-commerce platform. The Web Store service on the Website allows you to shop for goods of your choice and preferences by ordering one or more of the goods listed for sale on the Website at an advertised sale price. The specified prices of the individual goods are per unit or for the specified number and do not include delivery costs or other additional costs related to your chosen delivery method. All prices related to the presented goods on the Website are in the currency shown on the Website, including value added tax.

Orders for goods are made by following the steps on the Website and each order is subject to confirmation. Once you have received confirmation, the goods from your order will be sent to you by courier/ post at your expense (unless delivery is declared free of charge on the Website) to the delivery address specified by you or to the courier/ post office of the courier company/ post we use. Payment of the price of ordered goods is made by bank transfer. In this regard, it is important to know that the Website also uses the services of other providers of electronic services and when using them you may be transferred from the Website to other sites. Payment for purchases in the store is made also via an external PayU system belonging to PayU S.A., ul. Grunwaldzka 182, 60-166 Poznań, Poland T: +48 61 628 45 05 E: and via the PayPal system – the service is provided by PayPal (Europe) S.à Cie, S.C.A. (R.C.S. Luxembourg B 118 349) T: 223064492

If you choose the option to pay by bank transfer, your order will be sent to you within 3 (three) days from the date on which your payment has been received to our bank account. The option to pay by “cash on delivery” allows you to pay the price upon receipt of the delivery, to the respective courier making the delivery. In the latter case, the exact payment of the full amount is a condition for the courier to actually deliver the goods to you.

Delivery costs and order fulfillment time.

Orders placed in area of Poland will be shipped with constant shipping fee – 12pln. The cost of shipping abroad is 20pln and orders abroad will be shipped by Poczta Polska.

Orders placed in the Store are processed only on working days. Orders placed on Saturdays, Sundays and public holidays are processed on the first following business day. The ordered goods are shipped within3 (three) days from the date of placing the order. The waiting time for the shipment is a maximum of 48 hours from the date of dispatch via PocztexKurier48. The waiting time consists of; order fulfillment time (completion of goods for the order) + expected delivery time (from 24 to 48 hours in Poland). The waiting time for the shipments abroad is from 7 to 30 days from the date of dispatch via Poczta Polska, depending on continent: North America: 7-30 business days, Europe: 3-15 business days, Australia, New Zealand and Oceania: 7-30 business days, Asia Pacific: 7-30 business days, Latin America and the Caribbean: 7-30 business days, North Africa and the Middle East: 7-30 business days, Sub-Saharan Africa: 7-30 business days

In all cases of receipt of the delivery, you have the right to review the goods for defects and return the goods if irregularities/deficiencies in their appearance are found. When returning goods, you should fill out a form provided by the courier explaining the reasons for the return and describing the irregularities/deficiencies of the goods found by you.

In case the goods you order are not available, we will contact you to inform you of the lack of quantities and will provide you with the opportunity to adjust your order or cancel it.

The ordering process is the same whether you order goods offered at regular prices or those in respect of which a special offer/ discount has been announced.

Until the delivery of the ordered goods, we may unilaterally terminate your order notifying you in advance, without any further obligations to either party and without any party being liable for damages, in the following cases:

  • the information provided by you on our Website (in the course of the order) is incomplete and/or invalid;
  •  your actions on our Website can harm us or our partners.

Electronic User Profile

This service provided through the Website gives you the opportunity to view and monitor your orders, their processing, and execution. The creation of an electronic user profile is voluntary and is not subject to an obligation to order/ purchase goods. You can order goods as a guest without creating an electronic user profile. Only you, we as the Website administrator and the hosting company have access to the data disclosed when creating your electronic profile. For more information about the information we collect about you, please see the Confidentiality and Privacy Section.

The deletion of your electronic profile can always be done, at your request through the Website. In this regard, please follow the procedure specified on our Website.


Our Blog section is one of the activities that you can access free of charge and the use of which is not tied to the purchase/order of goods from the Website. We hope you will find interesting and useful the information on it. We would like to inform you that the information and recommendations published in the section are an expression of a personal opinion and judgment of the authors of the publications. The information published in this section is not a professional advice how to solve personal problems and is not a medical advice, and if necessary, please consult an expert. However, we hope that the information will be interesting and useful to you.


We reserve the right, at our sole discretion, to organise campaigns in the course of which, for a period of time, to offer discounted or promotional goods, to issue and provide discount vouchers or to announce other activities for the purpose of marketing the goods offered on the Website. In so far as no specific rules for conducting the various activities have been published/ announced, our relationship with you regarding the conduct of the activities and the ordering of goods within such campaigns will be carried out in accordance with these terms.

Your rights as a user of the Website and the services provided through it

This Website has first and foremost the purpose of providing you with information about the goods and to facilitate your access to the goods offered by us.

You may not modify, copy, distribute, transmit, process, publish, license, create similar or derived products from this Website, nor distribute for consideration or free of charge any information, software, products or services related to or provided through the Website. You may preview and make electronic or other copies of the information available on the Website, as well as print on paper parts of the materials published as part of the Website for your own non-commercial use, provided that you do not modify or delete any inscriptions related to trademarks or intellectual property or other rights. Any other use of information and/or materials published as part of the Website, including but not limited to any modification, reproduction, dissemination of information and/or materials without our prior written permission, is illegal and is prohibited.

All images, graphics, software, materials, information, and any other content published as part of the Website are our property and any use of them in violation of these GTC will constitute a violation of intellectual property rights within the meaning of the legislation in force.

By using the Website, you agree that you are responsible for all materials submitted by you in connection with the use of the Website and the services provided through it, including with respect to the legality, reliability, authenticity and reserved rights of all such materials. The use of this Website does not give you the right to post/place on the Website, to disseminate or otherwise disclose through the Website, any material the content of which is defamatory, obscene, threatening, abusive, unlawful, which constitutes an infringement of personal or public rights, or which could be reprehensible, or may constitute or incite criminal offences, infringe the rights of any third party or give rise to liability or constitute a violation of any law.

Visiting the Website means that you have become familiar and agree to the terms of use of the Website. We reserve the right to amend these GTC. If you do not agree to the GTC and the privacy policy, you must not use this Website.

Consumer Protection

We carefully select the goods we offer through the Website and strive to ensure the safety of your life and health by offering you only safe goods. A safe product is any product which, under normal and reasonably foreseeable conditions of use, including the duration of its use, its commissioning, installation, and maintenance, does not pose a risk to the life and health of consumers or this risk is minimal and compatible with the use of the good and is considered acceptable to ensure a high level of consumer protection.

You have the right to receive the goods from your order without undue delay. We will arrange delivery of your order only upon full payment of the total order price due.

You have the right to withdraw from the contract for the sale of goods without stating any reason for it within 14 days of the acceptance of the goods by you or by a third party on your behalf. If you wish to withdraw from the contract, you have to inform us thereof before the expiry of the period referred to in the previous sentence. To exercise the right of withdrawal, you may fill in the model withdrawal form attached hereto (Appendix No 1) or send us another unequivocal statement in this regard to or to Plant Zuza EOOD, 30 William Gladstone Str., floor 2, Sofia 1000, Bulgaria. We will send you an acknowledgment of receipt of your withdrawal by email/ post without delay. We will reimburse all payments received from you, including the costs of delivery, not later than 14 days from the date of receipt of your withdrawal statement. You must send us back the received goods without impaired packaging, without any signs of use, injury, or impaired commercial appearance at your expense within the same period. We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent back the goods, whichever is the earliest.

All goods offered through the Website have the characteristics, qualities and descriptions advertised on the Website for each particular product and by selecting a specific product to order, you agree and confirm that you wish to order goods with characteristics, type, qualities, and description such as those published on the Website for the relevant goods of your choice. In the event that you find any non-conformity of the goods with what has been agreed, you are entitled to submit a complaint within two years after the receipt of the goods but not later than two months after finding of the non-conformity. The complaint must be supported by a description of the non-conformity and any documents evidencing it. Upon addressing a complaint, you may claim reimbursement of the amount paid, replacement of the goods, a reduction of the price, or repair free of charge. We will contact you by phone or email to clarify how we could protect your rights as a consumer within 14 days of receipt of the complaint. The complaint does not deprive you of the right to file a claim before the competent court.

You can send your complaint to or send it by post to 30 William Gladstone Str., floor 2, Sofia 1000, Bulgaria. We will consider your complaint within 10 working days of its receipt or will inform you within that period when we will be able to respond specifically to the complaint if we need more time to clarify the case.

Confidentiality and Privacy

As a user of the Website, you have the right to personal data protection. In this regard, all personal data you provide in connection with the use of the services provided through the Website will be processed in accordance with the requirements of the applicable legislation. The main principle we follow in maintaining and administering the Website is to collect only the information (data) we need to provide the services you request and to execute your orders, in protecting and safeguarding your interests as a user and as a data subject. For more information about how we process the information we collect about you, please see our Privacy Policy.

Our Responsibility

In order to respond to market dynamics and to offer a quick and optimal solution, we are committed to ensuring that the information published on the Website about our goods and services and the marketing and other campaigns we offer is updated in a timely manner and within a reasonable time. However, we cannot be held responsible for the publication of incorrect or false information or content on the Website, in so far as it is above all informative in nature, and therefore we assume no liability for damages resulting from the publication of such information or content. The website, materials, information, services, and products therein, including, but not limited to, the text, graphics, and references are presented „as they are”, without guarantees on our part, directly expressed or implied.

At the same time, please note that we cannot assume responsibility for improperly filled in or incorrect data provided by you in connection with the registration or submission of requests for use of the services provided through the Website, respectively for the resulting consequences for you as a user. We could not give any guarantees that the provision of services through the Website will be uninterruptible and we assume no responsibility for technical failures related to its operation, technical and technological security, the condition of the computer equipment, the user’s network connectivity and the direct or indirect consequences for you as a user.


You agree to indemnify, protect and hold harmless Plant Zuza EOOD and its partners, their managers, directors, employees, agents, licensees and suppliers in respect of any loss, expense, damages and costs, including reasonable attorney’s fees and legal fees arising as a result of any violations of these GTC or any actions related to your user account on the Website (including but not limited to negligence or misconduct), on your part or on the part of any person accessing the Website using your user profile.

Links to other sites

We do not control these websites and the content published there, and you access them solely at your own discretion and at your own risk. Similarly, our posting of links to such websites will in no way mean a recommendation or approval for any of the products or for the information offered/distributed by those websites that you access through the Website. Check the address of the Unified Resource Locator (URL) displayed in the address bar of your browser to find whether you are still on the Website or have moved to another website.


Our aspiration is related only to establishing a lasting relationship with you based on trust. At the same time, we are aware that, despite the above, there is a potential possibility of disputes. You can send your complaint to or send it by post to 30 William Gladstone Str., floor 2, Sofia 1000, Bulgaria. We will consider your complaint within 10 working days of its receipt or will inform you within that period when we will be able to respond specifically to the complaint if we need more time to clarify the case.

If you consider that certain of your rights as a consumer are threatened or violated, you can make a complaint/alert using the European Online Dispute Resolution Platform (ODR) – a single access portal that allows EU consumers and traders to settle their disputes related to cross-border and local online purchases.

Notwithstanding the above option, you can make your claim to the competent court. However, the legislation of your state of residence or other legislation may apply.

Changes to the Website and these General Terms and Conditions of Use

By posting certain content on the Website, we undertake no commitment that this content will remain available to you for a certain period. We may terminate all or any part of this Website and/or remove any part of its content at any time without notifying you. We also reserve the right to change these GTC. You are advised to review these GTC regularly for any updates. We may terminate these GTC and your access to certain services provided through the Website at any time without giving notice to you if, in our judgment, you violate any of the terms of these GTC.

In the event that any of the provisions of these GTC are unlawful, null and void, the remaining provisions shall remain in force and binding.

Thank you for the interest and trust in our services!

Appendix 1

(complete and return this form only if you wish to withdraw from the contract)

To Zuza EOOD, UIC 206296978, with a seat and a registered address in the city of Sofia, 30 William Gladstone Str., floor 2:

  • I hereby inform you that I withdraw from the contract of sale of the following goods: (please indicate the goods)
  • Ordered on (please insert date)/received on (please insert date),
  • Name of consumer (please insert your name),
  • Address of consumer (please insert your address, telephone number and email),
  • Please sign if if this form is sent on paper,
  • Date (please insert your name)